服务质量差而抱怨(For Poor Performance on a Service Contract)

　　Contract No. 17854

　　You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel.After each conversation,service is improved for a short time ,and then reverts.back to the old standard that brought abort my original complaints.

　　I will summarize in this letter my previous discussions about your performance.You may wish to refer to our contract as you read my comments.

　　1. Windows ：According to the contract ,all windows are to be cleaned once a month.This is not being done.Often from six to eight weeks elapse between cleanings.Even when the windows are cleaned ，the job is less than satisfactory.

　　2.Carpets：The carpets should be vacuumed after each workday.Although your service people do show up each day ,their efforts can only be described as careless.

　　3.Miscellaneous ：I could mention a dozen other cleaning responsibilities that are not being met satisfactorily——furnitures,lavatories and ash trays,for example.

　　I call your attention to paragraph 7c in the contract,Mr.Weidner ，in which the provisions for revocation of the contract are described.I do not like to consider such a possibility,but I must have your written assurance that all provisions of the contract will be met.

　　I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me.

　　Yours faithfully，

　　Jorn Thomas