No seller likes to do any of these, but our carefully written letter of complaint may motivate him to do so. When we write a letter of complaint, we will do well to keep these tips in mind: First, be courteous though firm. We will not win the seller's cooperation by anger. Secondly, be reasonable. Show logically and factually that the responsibility lies with the seller. Theseller should be impressed with our fairness and quiet grasp of the facts in the matter. Thirdly, be specific about what is wrong. Be equally specific about what we want done about it. Lastly, tell how we have been hurt or inconvenienced by the problem.
This strengthens our argument for compensation. If we can follow these tips in writing our letters of complaint, chances are that we may succeed in what we intend.
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