投诉旅游景点服务质量
Directions: For this part, you are allowed 30 minutes to write a short essay on the following situation. You should write at least 150 words but no more than 200 words.
Suppose you have spent a three-day holiday at a scenic spot, where the hotel service was not good, and the arrangement was not satisfying, and you would like to write a complaint letter to the management office to express your dissatisfaction and expectation.
审题立意
1. 导语解读：要求考生根据提示的语言场景写一封投诉信，投诉你入住的某一宾馆服务不好，同时也写出你的期望。
2. 文章立意：投诉信要注重语气，要把问题说清楚，但不要把问题说得过于尖锐使矛盾激化而得不到很好的解决。因此，写投诉信时要注意：一是将问题细节说清楚，二是表明期望问题以何种方式得以解决，如改善质量、赔偿等。
写作思路
1. 第一段简要说明入住的地点、时间和写投诉信的目的。
2. 第二段投诉空调和噪音两方面的问题。
3. 第三段诚恳地提出期望。
参考范文
Dear manager, 1
I feel sorry to trouble you but I am afraid I have to make a complaint about your hotel service. I spent a three-day holiday in your city and had a very dissatisfying stay in room 2198 of your hotel from the 1st to the 3rd of October. 2
For one thing, the air-conditioner doesn’t work. During the deep night, I felt very cold. Next day I told the staff about the air-conditioner but she said it was not cold enough to use it. 3 For another, the noise was extremely loud at night and I asked to change my room but I was told that there was not a vacant room in the hotel. Therefore, I had a terrible stay at your hotel. 3
I expect better service of your hotel. I strongly demand that you implement strict management and improve the service. Otherwise, you’ll see fewer and fewer customers in your hotel. 4 If you could take the matter into consideration and solve it at your earliest convenience, I shall appreciate it very much. 5
Yours sincerely, 6
Michael 7
尊敬的经理：
很抱歉打扰你，不过我恐怕不得不投诉你们酒店的服务。我在贵市度假三天，从十月一日到三日住宿在你们宾馆2198房间，这三天令我十分不满。
首先，你们的空调是坏的。在深夜，我觉得十分寒冷。第二天我告诉工作人员关于空调的事，但是她说还没冷到用空调的地步。其次，晚上噪音很大，我要求更换房间但是被告知已经没有空房。因此，我在你们宾馆住得很糟糕。
我希望你们能提供更好的服务。我强烈要求你们严格加强管理并且提升服务。否则，你们会看到越来越少的顾客光顾你们的宾馆。如果你能及时考虑此事并且第一时间加以解决，我将对此深表感激。
此致
迈克
范文点评
1. 注意书信格式，首先是称呼语。
2. 自然过渡，引出投诉的问题，紧扣作文话题。
3. 投诉两个方面的问题，清楚简洁。
4. 明确指出要解决的问题。
5. 提出期望，以使问题得到解决。
6. 注意书信格式，写上客套语。
7. 注意书信格式，最后署名。
要点用法
complaint n. 投诉；抱怨
dissatisfying adj. 不满意的
vacant adj. 未使用的；空的
implement v. 实行
take sth. into consideration 把某事考虑在内
句法点评
1. I strongly demand that you implement strict management and improve the service.
此句用了投诉信中常用的句式I strongly demand that，表示强烈要求某事得以解决。
2. If you could take the matter into consideration and solve it at your earliest convenience, I shall appreciate it very much.
此句是寄希望于问题得到解决的客套话语，语气委婉，同时又表达了感激之意。
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